Geraldine P.

Your go-to Customer Service Pro for smooth calls, organized support, and happy clients. Geraldine P. A dedicated Customer Service Specialist from Jamaica with over 5 years of experience in the call center and administrative support industry. I specialize in inbound and outbound call handling, customer support, and administrative assistance. I’ve worked with a software service provider as a Customer Service Representative and Virtual Assistant, managing client communication through phone, email, and SMS. I also have experience as a dispatcher for a moving and storage company, ensuring efficient coordination and timely service delivery, along with supporting a U.S.-based healthcare consultancy through outbound communication. In addition, I worked with Rippy Stepps & Associates as a Client Care Coordinator and Legal Assistant, where I drafted legal documents such as deeds and probate paperwork, coordinated appointments, and communicated with agencies like Medicaid to obtain necessary documentation. This role strengthened my attention to detail, organization, and ability to handle sensitive information professionally. If you’re looking for someone who communicates clearly, stays organized, and supports your team with consistency, I’m ready to help.