Jose R.

Keep your rental operations moving with consistent tenant communication, timely maintenance follow-ups, organized leasing, and clear owner reporting. I bring 15+ years of experience in customer service, real estate, and business support, including property management experience since 2014. I have supported clients across the U.S. and Canada, progressing from Assistant Property Manager to Property Manager and Transaction Coordinator. My background includes long-term residential rentals, short-term vacation rentals, and real estate transaction support. I have managed a 20-unit short-term rental portfolio across Las Vegas and Vancouver and supported property management operations in Texas, Florida, California, and Iowa. HOW I CAN HELP • Leasing and Tenant Relations Manage rental inquiries, schedule showings, process applications, coordinate rental verifications, prepare leases and renewals, and guide residents through the move-in process. • Rent Collections and Follow-Ups Track outstanding balances, communicate payment reminders, document resident responses, and keep management informed about collection activity. • Maintenance and Vendor Coordination Organize maintenance requests, schedule vendors, follow up on estimates and repairs, and provide updates to residents and owners. • Short-Term Rental Management Handle guest inquiries, reservations, check-in/check-out communication, housekeeping coordination, calendar updates, and pricing adjustments. • Reporting and Team Coordination Prepare vacancy, collections, maintenance, and KPI reports. Support staff scheduling, task assignments, invoicing, and daily operational follow-through. • Real Estate Transaction Support Coordinate documents and deadlines, maintain MLS listings, research property comparables, and assist with contract and title document preparation under client direction. My experience includes transaction support for a North Carolina law firm using SoftPro. SOFTWARE EXPERIENCE Property Management: AppFolio, Buildium, Propertyware, TenantCloud, Yardi, and Rent Manager. Short-Term Rentals: Airbnb, Vrbo, Booking, Guesty, iGMS, Tokeet, and Keycafe. Operations and Transactions: SoftPro, MLS platforms, DocuSign, Podio, Asana, Trello, Monday RingCentral, Google Workspace, and Microsoft Office. WHAT YOU CAN EXPECT • Professional communication in English and Spanish • Proactive follow-up with tenants, guests, vendors, and team members • Experience supervising staff and coordinating daily operations • Familiarity with U.S. business practices after living in the U.S. for more than 15 years • An organized approach to competing priorities and unresolved tasks Most of my experience has been built through long-term relationships with direct clients. I am now returning to Upwork to bring that same commitment to new partnerships. Send me a message with your portfolio size, management software, and the responsibilities you need help with. Let’s discuss how I can support your team.