Jhon Anibal S.

I’m a bilingual (English/Spanish) customer service and quality-focused professional with over 9 years of experience across hospitality, logistics, sales, e-commerce, and digital entertainment. I’ve supported leading companies such as Supply On-time, AT&T, UPS, Expedia Group, Amazon Prime Video. consistently delivering high-quality customer experiences while improving operational performance in fast-paced environments. In my most recent role at a Shopify-based e-commerce store (July 2025 – current role) specializing in building materials across Los Angeles, I provided bilingual support through phone and email, assisting customers with pricing and quotes, delivery timelines, and order logistics. Over the past year, our team fulfilled over $1M in sales by optimizing delivery coordination, supporting drivers, and ensuring accurate, on-time shipments, strengthening my expertise in Shopify operations and logistics management. Previously, I was promoted to a Quality Analyst role at Expedia Group, recognized for strong product knowledge and service excellence. In this position, I conducted quality evaluations, ensured compliance with support standards, and provided actionable feedback to improve agent performance, case resolution accuracy, and customer satisfaction. I also managed complex partner escalations through Salesforce, handled sensitive payment disputes, and supported revenue recovery by helping partners regain lost bookings and improve guest engagement. My background also includes technical support, shipping claims, and partner relations, where I developed strong problem-solving, multitasking, and conflict-resolution skills. I enjoy contributing to continuous improvement initiatives, mentoring team members, and driving service quality through detailed analysis and coaching. I’m passionate about customer support & sales, quality assurance, e-commerce operations, and logistics optimization, and I thrive in remote environments that value accountability, collaboration, and growth. Outside of work, I stay engaged with digital business trends, real estate, and blockchain technology, while maintaining balance through fitness, meditation, and volunteering. I’m always open to connecting with organizations seeking bilingual professionals with expertise in Quality Assurance, customer experience, and operational support, who can bridge service and efficiency with empathy and precision.