Lyn Joy F.

Workforce Management: Real-time analyst, Scheduling, Forecasting • Develop and maintain accurate staffing forecasts based on historical data and business trends. • Collaborate with various stakeholders to understand future business needs and volume drivers. • Analyze data to identify patterns and predict future workload and staffing requirements. • Prepare and present forecasting reports to management, highlighting potential risks and opportunities. Lien Negotiator: • Negotiating with providers to reduce medical bills, negotiating Medicare and MediCal liens, resolving subrogation liens, preparing closing letters, corresponding directly with insurance companies, providers, and clients in a professional manner. Customer Service - Providing quality customer service, resolving queries and complaints, maintaining accurate customer records, managing and resolving account issues, processing orders, and monitoring customer feedback. Admin Support, coordinating activities, and maintaining efficient operations within an organization.