Nikka A.

Customer support is more than answering tickets—it's about creating an experience that keeps customers coming back. For the past 10 years, I've worked in customer service, support operations, and leadership. I've handled everything from front-line customer inquiries to complex billing investigations, subscription management, logistics coordination, and process improvement. I enjoy solving problems that require attention to detail. Whether it's investigating duplicate charges, resolving shipping issues, processing refunds, or improving internal workflows, I focus on finding solutions that are accurate, efficient, and customer-friendly. Throughout my career, I've worked with startups and established companies, helping teams improve response times, maintain customer satisfaction, and streamline daily operations. Here are some of the areas I can help with: • Customer Support (Email, Chat & Tickets) • Billing & Subscription Management • Refunds & Payment Investigations • Shopify Order Management • Logistics & Shipping Support • Customer Success • Back Office Operations • Team Leadership & Escalations • Process Documentation • Quality Assurance • Virtual Assistance • CRM & Help Desk Management Tools I've worked with include: • Shopify • Intercom • Reamaze • Stripe • Recurly • Jira • Slack • Google Workspace • Microsoft Office • Process Street • RingCentral • DHL • Royal Mail • USPS If you're looking for someone who communicates well, learns quickly, and takes ownership of their work, I'd be happy to help.