Jc A.

Hi! I’m John Christian Agot, a dedicated Technical Support Specialist with over 10 years of experience helping users resolve IT issues efficiently and professionally. I’ve worked in both enterprise and remote settings, providing Level 1 and Level 2 support across multiple platforms, tools, and technologies. 🔧 I Can Help You With: Troubleshooting Windows, Mac, and Office 365 issues User account support (Active Directory, Entra ID, OKTA) Microsoft Intune device support and policy troubleshooting Email, VPN, printer, and network issue resolution Remote support via tools like TeamViewer, AnyDesk, and Zoom Ticket management using ServiceNow, Jira, or Freshdesk Application support, onboarding/offboarding, and device setup 📈 Why Clients Like Working With Me: Fast and friendly support with clear communication Detail-oriented and organized—even under pressure Able to work independently and follow SOPs Strong customer service mindset with a tech-savvy approach 🛠️ Certifications: Microsoft 365 Endpoint Administrator (MD-102) Microsoft Azure Administrator (AZ-103) Microsoft Azure Fundamentals (AZ-900) If you need someone to support your team or your users remotely—with patience, professionalism, and technical expertise—I’m here to help. Let’s keep your systems running and your users happy!