Sunshine C.

Chargeback Prevention | Dispute Analyst | Quality Analyst

Detail-oriented professional with a strong foundation in financial operations and the BPO industry, specializing in dispute filing / resolution, chargebacks, and payment processing. Proven background in handling transaction investigations, managing alerts (Ethoca, RDR, CDRN), and working with platforms like Stripe, Shopify, and CheckoutChamp. A Quality Analyst with 2 years of experience in auditing, coaching, and driving service quality and compliance. Skilled in risk management, fraud prevention, and performance improvement in fast-paced environments.

🇵🇭Santa Maria, Philippines$6/hr80% JSS5.00 (6)Since Mar 2024

Earnings and projects

MRR

$1,149$1.1k

Last 6 months ÷ 6

#42,455 / 412,022 / 412k

🇵🇭#7,441 / 56,319 / 56.3k

Revenue, last 30 days

$1,550$1.5k

Last 6 months: $6.9k

#28,510 / 412,022 / 412k

🇵🇭#4,443 / 56,319 / 56.3k

Total earnings

$11,718$12k

Billed in all: $12,340$12k

#183,454 / 412,022 / 412k

🇵🇭#29,973 / 56,319 / 56.3k

Per project

$2,344$2.3k

$1.4k in the last 6 months

#68,225 / 412,022 / 412k

🇵🇭#14,544 / 56,319 / 56.3k

Projects, last 6 months

0% fixed100% hourly

#41,746 / 412,022 / 412k

🇵🇭#2,712 / 56,319 / 56.3k

Projects in all

Across 7 contracts

0% fixed100% hourly

#266,042 / 412,022 / 412k

🇵🇭#25,565 / 56,319 / 56.3k

$12.3k+$1.5k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch

Skill rankings: Top 14% in Subject-Matter Expertise

Ranked by MRR among everyone on Upwork with the skill.

#23Subject-Matter Expertise161 freelancers · 🇵🇭 #12Top 14%🇵🇭#12 of 79
#656Quality Assurance4,092 freelancers · 🇵🇭 #235Top 16%🇵🇭#235 of 1,315
#955Phone Support5,089 freelancers · 🇵🇭 #512Top 19%🇵🇭#512 of 2,568
#1,935Online Chat Support11,527 freelancers · 🇵🇭 #1,184Top 17%🇵🇭#1,184 of 6,896
#5,534Customer Service37,167 freelancers · 🇵🇭 #2,913Top 15%🇵🇭#2,913 of 18,590

Sunshine C.

Earnings and projects

Earnings, last 30 days