Alejandro H.

Alejandro Hernandez Most people call me Alex. Fun fact about me: My DOB is on the 4th of July. Yes, Independence Day in the good ol USA. I’ve been working in a call center environment for the past 3 + years. So far, I am loving everything about it. Now with working from home becoming the new norm it has giving me the opportunity to spend more time with my wife. But at the same time, I found out I can be responsible, and carry on the job I am paid to do. I love what I do. Experienced BPO Communication Specialist with over three years of broad experience in various business verticals such as: Financial (merchant services and auto loans- lead generation), Software (Tier-I tech support), Energy (renewable energy/solar- appointment setting), and Transport (residential moves-telesales). Skills include analytical thinking and creative problem solving with the ability to apply customer service concepts to technical support to improve user experience for clients. Advanced intermediate knowledge of Microsoft products (Outlook, Excel, Word, PowerPoint and Calendar), Google products (Drive, sheets, Doc, calendar, email, powerpoint, Hangout, Meets) and with advanced intermediate knowledge of various CRM’s (Salesforce, Hubspot, and Zoho).