Melissa Rose S.

Your business needs more than someone who just checks off tasks. You need a reliable VA who can take ownership, stay organized, and keep things moving. I’m a Senior Virtual Assistant with 8 years of healthcare experience and 5 years of remote work experience, supporting US-based businesses with healthcare administration, client coordination, billing, scheduling, accounting support, and day-to-day operations. I’ve worked across healthcare, professional services, and service-based businesses, handling everything from patient and client communication to invoices, payroll, scheduling, billing, and backend operations. What I Can Help You With: 🏥 Healthcare & Patient Administration • Patient scheduling and appointment management • Patient intake and follow-ups • Lead management and conversion • Insurance verification & benefits investigation • Prior authorization processing • Claims submission, tracking & denial follow-up • Payment posting & EOB review • Medical records and administrative support • Billing and front-desk coordination • HIPAA-compliant handling of sensitive information 🐾 Client & Service Business Administration In my recent experience supporting a cat-sitting business, I manage the complete client journey — from onboarding new clients and processing service requests to scheduling sitters, coordinating availability, updating client records, processing invoices, and communicating with clients and sitters. I also help keep daily operations organized by making sure requests are properly documented, appointments are scheduled correctly, and clients receive timely updates. 💰 Accounting & Operations Support I also have hands-on experience as an Accounting Assistant, supporting day-to-day financial and administrative operations, including: • Payroll processing and coordination • Invoice preparation and processing • Tracking payments and expenses • Coordinating with contractors and employees • Reviewing timesheets and work hours • Maintaining organized financial records • Following up on outstanding items • Supporting general bookkeeping and administrative tasks Tools & Platforms Healthcare / Medical: eClinicalWorks | NextGen | Athena Health | Tebra | Practice Fusion | Charm EHR | TouchMD | WebPT | StreamlineMD Billing & Insurance: Availity | Waystar | UHC | VSP | EyeMed | Optum | ECHO Accounting & Payroll: QuickBooks | Billcom | Gusto Scheduling / Operations: Time To Pet | Sling | Acuity Scheduling | GoHighLevel | HubSpot | Vagaro | Trainerize | GymMaster **Communication & Productivity:** Google Workspace | Weave | RingCentral | Dialpad | Slack | Canva Why Clients Work With Me ✔️ 8 years of healthcare experience ✔️ 5 years of remote work experience ✔️ Experienced working with US-based businesses and US time zones ✔️ Strong attention to detail and follow-through ✔️ Comfortable handling confidential information ✔️ Able to manage multiple priorities independently ✔️ Clear, professional communication with clients, patients, contractors, and team members ✔️ Quick to learn new systems and adapt to different workflows I’m the type of VA who doesn’t wait to be told about every little step. I look at the workflow, understand what needs to happen next, and make sure tasks are completed accurately and on time. Whether you need help with healthcare administration, patient coordination, billing, accounting support, payroll, scheduling, client onboarding, or day-to-day operations, I can step in and help keep your business organized and running smoothly. If you’re looking for a dependable VA who can handle both the details and the bigger picture, let’s connect.