Chidinma .

Slow guest responses cost bookings. Missed check-in details create bad reviews. Poorly coordinated turnovers leave owners solving problems late at night. As an Airbnb Co-Host and STR Operations Specialist, I help hosts prevent these problems. With over three years of experience supporting vacation rentals across the US and UK, my experience includes property onboarding, multi-channel reservation management, guest communication, listing optimization, dynamic pricing, cleaner coordination, owner reporting, and workflow automation. I successfully onboarded 25 properties in one month and can efficiently onboard 5-7 properties per week while maintaining accurate listings, synchronized calendars, and organized workflows. I work with individual Airbnb hosts, vacation rental managers, and growing STR operators managing single properties or multi-property portfolios. HERE’S WHAT I CAN TAKE OFF YOUR HANDS: AIRBNB LISTING SETUP AND OPTIMIZATION • Complete property onboarding in Guesty, Hostaway, Hostify, Hostfully, or Uplisting • SEO-optimized listing titles, descriptions, photo organization, and captions • House rules, check-in instructions, welcome guides, and digital guidebooks • Tax configurations, minimum-stay rules, discounts, and channel connections • Cross-listing across Airbnb, Vrbo, Booking•com, and Google Vacation Rentals • Calendar management and channel synchronization to prevent double bookings • Listing audits focused on search visibility, occupancy, and conversion GUEST COMMUNICATION AND RESERVATION SUPPORT • Prompt responses to guest inquiries and reservation requests • Pre-arrival, check-in, in-stay, checkout, and post-stay communication • Reservation verification, guest screening, pricing checks, and pet disclosures • Early check-ins, late checkouts, extensions, pet fees, and payment follow-up • Guest complaints, lockouts, cancellations, disputes, damages, and platform claims • Review responses, review requests, and guest-satisfaction follow-up • Clear escalation of urgent issues with context and recommended next steps • After-hours guest support when required CLEANER, TURNOVER, AND MAINTENANCE COORDINATION • Cleaning schedules and turnover coordination through Breezeway and Turno • Daily arrival and departure monitoring • Cleaner follow-up, property inspections, linen coordination, and restocking • Maintenance and supply-issue escalation • Reservation notes and accurate operational records • Follow-through until each guest issue is resolved DYNAMIC PRICING AND REVENUE MANAGEMENT • Dynamic pricing and rate strategy through PriceLabs • Minimum-stay, discount, and demand-based pricing rules • Calendar and occupancy monitoring across booking channels • Pricing adjustments for weekends, events, and seasonal demand • Nightly rate, occupancy, revenue, and listing-performance tracking OWNER AND PROPERTY-MANAGER COORDINATION • Owner reports, ledgers, and operational updates • Revenue and expense reporting • Stripe payment processing • Daily reports, task updates, and reservation records • Coordination with property managers, cleaners, maintenance teams, and vendors PMS SETUP AND WORKFLOW AUTOMATION I set up and manage property management systems from scratch, including properties, taxes, length-of-stay rules, automated guest messages, booking channels, and reporting workflows. I also build automations using Zapier, Monday CRM, and Airtable to connect booking data, guest communication, task tracking, review monitoring, and owner reporting—reducing unnecessary manual work. TOOLS AND PLATFORMS Guesty | Hostaway | Hostify | Hostfully | Uplisting | Buildium | PriceLabs | Breezeway | Turno | Stripe | Zapier | Monday CRM | Airtable | Airbnb | Vrbo | Booking•com | Google Vacation Rentals WHAT CLIENTS SAY “Managed every aspect efficiently, from guest communication and property optimization to revenue management and daily operations. Consistently brought valuable ideas and practical strategies.” — Faith Chiamaka N. “An absolute rockstar VA who consistently went above and beyond.” — Damian G., Managing Director, Damian’s Hosting Hub READY TO SCALE? Tell me which platforms you use and your biggest operational bottleneck. Send me a message or click “Invite,” and I’ll respond with a clear next step.