Anna Vanessa C.

Logistics & Freight Coordinator | Sales & Customer Support

Hi, I’m Anna. You don’t need someone who simply completes tasks. You need someone who takes ownership. With 10+ years of experience in logistics and 3+ years in customer service, pre-sales, and service coordination, I help businesses keep their operations organized, customers informed, and day-to-day tasks moving forward. My approach is simple: If I take ownership of something, I make sure it gets done — not just started. That means I don’t stop at sending an email or making a request. I follow up, track progress, communicate with the right people, solve issues when they come up, and close the loop. What I can take ownership of: ✔ Logistics & Shipment Coordination — shipment tracking, delivery coordination, freight forwarders, carriers, warehouses, and customers ✔ Customer Support — customer inquiries, updates, follow-ups, issue resolution, and communication ✔ RFQ & Quotation Support — preparing quotations, checking requirements, coordinating pricing, and following through ✔ Supplier & Vendor Coordination — sourcing, requesting quotations, following up, and keeping commitments on track ✔ Service Coordination — scheduling, customer coordination, engineer/technician arrangements, and service follow-ups ✔ Order Processing — coordinating orders and making sure nothing gets overlooked ✔ Sales & Pre-Sales Support — RFQs, quotations, customer follow-ups, and sales administration ✔ CRM & Administrative Support — keeping information, records, and processes organized. How I work ~I don't wait to be chased. I follow up. ~I don't just report a problem. I look for a solution. ~I don't assume someone else is handling it. I make sure it is handled. ~And I don't consider a task finished until the loop is closed. I’m comfortable coordinating with customers, suppliers, freight forwarders, carriers, warehouses, engineers, sales teams, and management, including across different time zones. You can expect me to be: ✔ Proactive ✔ Responsive ✔ Organized ✔ Detail-oriented ✔ Reliable ✔ Solution-focused ✔ Comfortable working independently My goal is to give business owners and teams something valuable: Peace of mind that the details are being handled. You give me the information, the responsibility, and the goal — I’ll take ownership from there. Let’s get things moving. ✨