Joseph d.

I bring a strong foundation in security monitoring and technical troubleshooting to SOC and IT support work. I hold a CompTIA Security+ certification, giving me solid grounding in threat detection, risk assessment, and incident response principles that I apply directly to SOC monitoring and triage. My background includes hands-on help desk experience: troubleshooting hardware and software issues, resolving problems via phone, email, and in person, and supporting equipment setup and maintenance. I'm accustomed to documenting procedures thoroughly and communicating clearly with users under pressure — habits that translate directly into disciplined SOC documentation and escalation work.