Emilie A.

Data Entry | Virtual Assistant | Document Review | Proofreading

I have extensive experience in various roles within the healthcare and customer service sectors. As a Senior Case Manager, I was responsible for processing Medicare grievances, investigating issues, and ensuring compliance with regulations. I also had the opportunity to identify and process specialty cases, providing exceptional customer service by de-escalating patients during phone communications. In my role as a Financial Operations Recovery Analyst II at Anthem Blue Cross Blue Shield, I was promoted from a Claims Analyst position. I was responsible for the discovery, validation, and recovery of claims overpayments. I conducted claim audits, worked on complex issues such as coordination of benefits and medical policies, and collaborated with other departments to ensure customer satisfaction. I also have experience in medical front desk operations, handling patient check-ins, scheduling, insurance verification, and addressing billing questions. Additionally, I have worked as a Medical Debt Collector, a Medical Biller, and in various administrative roles where I have demonstrated strong communication skills, problem-solving abilities, and a commitment to maintaining HIPAA compliance. I am in in school for receiving my Bachelor's degree in Healthcare Information Management, completed training in medical billing and administration, and have an Associate's degree in American Sign Language Studies.