Diana J.

👋 Hi there! I'm a dedicated Virtual Assistant and Trust & Safety Specialist with over 5 years of experience across the healthcare, telecommunications, legal services, higher education, interpretation and online marketplace industries. I’ve supported law firms like Helbing Law Group with legal intakes, case documentation, negotiation, retention and client coordination without giving legal advice. At Effectiiff, I provide consecutive English-Spanish interpretation, facilitating clear communication while handling sensitive information (HIPAA) with care and confidentiality. I support customers through phone, chat, email, and SMS, manage CRM records, document information accurately, troubleshoot technical issues, coordinate follow-ups, assist with onboarding, and resolve customer inquiries. I'm an active listener, detail-oriented, and adaptable, allowing me to deliver accurate, professional support in dynamic, fast-paced remote environments. Let's connect! If you need a reliable bilingual virtual assistant to streamline your workload, improve customer communication, and keep daily operations running smoothly, I'd be happy to help. 💻 ⚖️ 📞