Ma Carmeline S.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

With over a decade of experience in the BPO industry, my journey began in 2007, working full-time in various roles, including Supervisor for a team of 18 agents and Subject Matter Expert for 6 teams. In 2016, I transitioned to remote work, supporting a car dealership company as a chat support representative, assisting over 100 websites. In mid-2020, I joined The Credit Pros, where I was introduced to the world of credit scoring. Although initially unfamiliar with the concepts, I quickly recognized how credit scoring impacts lives and found the job very fulfilling. Since then, I’ve dedicated myself to staying updated on this dynamic field and expanding my expertise. ⚜ Core Skills ⚜ ⦾ Customer Service: Phone etiquette, email & chat support, cold calling, order entry ⦾ Credit Restoration: Financial counseling, repair, scoring, and report analysis ⦾ Leadership Experience: Team supervision and subject matter expertise ⦾ Industries Covered: E-commerce, automotive, travel, education tech, real estate, consumer banking, telco, entertainment, credit building & repair (Personal & Business) ⦾ Tools & Platforms: Slack, Microsoft Teams, Trello, Google Suite, Dropbox, HubSpot, Shopify, Credit Repair Cloud, Credit Dispute Manager, Credit Karma, IdentityIQ, SmartCredit, Microsoft Office 365, Incarta, Karta, Skool Let’s work together to elevate your business and empower your customers through personalized support and credit solutions!