Mohamed G.

I design and build Zoho systems for businesses that have outgrown basic CRM setups companies where sales, operations, and client data need to work as one connected system, not a patchwork of disconnected tools. My approach starts before any configuration: I map out the business process first data structure, pipeline logic, automation flow , then build the Zoho architecture around it. This is the difference between a CRM that "technically works" and one that scales without breaking six months later. Over 3+ years across the full Zoho One ecosystem (CRM, Creator, Deluge, Flow, Books, Desk, WorkDrive, Bigin, Recruit, Analytics), I've architected systems for logistics companies, staffing agencies, professional services firms, brokerages, and SaaS teams covering lead management, sales pipelines, client onboarding, custom portals, document workflows, and integrations with tools like QuickBooks, Stripe, Xero, Google Ads, and WhatsApp. I also build AI into Zoho workflows where it saves real time: automatic lead qualification and scoring, email and call summaries logged straight to the CRM, smart data cleanup and deduplication, and AI-assisted ticket triage in Zoho Desk. These connect through Deluge and APIs (OpenAI, Claude, WhatsApp, Twilio), so your team gets the benefit inside the tools they already use, without another platform to manage. What I bring: ✓Architecture-first thinking — schema design and data hygiene before automation ✓Deep Deluge scripting for custom business logic beyond out-of-box Zoho ✓AI automation inside Zoho — LLM-powered workflows built on solid data structure, with human review where it matters ✓Experience untangling messy CRMs and rebuilding them on solid structure ✓Certified Zoho Developer (listed on Zoho's official registry) ✓Clear, structured communication — I validate scope with decision-makers before building, so there are no surprises mid-project If your Zoho setup needs to go from "functional" to "built to scale," let's talk. Happy to do a quick discovery call to see if there's a fit.