Alicia D.

English-Spanish | E-Commerce Customer Service & Operations Coordinator

E-Commerce Operations | Order Management | Vendor Coordination | Customer Service | Billing & Returns Core Expertise: Customer Service: High-volume phone, email, and live chat support, with a focus on timely issue resolution and customer satisfaction. Vendor Coordination: Daily communication and order coordination with 15+ vendors, including order changes, fulfillment issues, and returns. Billing & Invoice Management: Invoice and statement review, billing discrepancy identification, vendor follow-up, and payment coordination. Systems & Tools: Shift4Shop, Zoho, Microsoft Excel, Google Sheets, etc. Operations: Ability to manage multiple priorities, follow up on outstanding orders, identify discrepancies, and coordinate processes between customers, vendors, and internal teams.