Sara G.

PROFILE: * Great experience in leadership and team management * Extensive experience in communication and exposure to large groups. * Ability to work under pressure and multitask. * Extensive experience in customer service and handling non-compliant customers. * Management of collaborators with difficult behaviors. Team management and development ■ Daily and weekly training ■ Management of informational meetings ■ General team audits ■ Collection and management of data to ensure compliance with goals Operations Concierge: ○ Performed tasks: ■ Interviews with possible new candidates. ■ Contact and welcome to new company personnel ■ Intermediary between the recruitment and operations department in terms of managing new hires ■ Coordinate and carry out interpersonal relations activities ■ Supervise the first days of training and contact new staff to gauge their feelings. Advanced Technical Support Agent: ○ Performed tasks ■ Customer service ■ Handling upset customers ■ Management of technical language and empathy Trainer: ○ Performed tasks: ■ Provide training to new staff ■ Training reporting measures different factors such as: skills, possible resignations, strengths and topics covered day by day.