Stepan M.

I make custom management systems, internal tools, and automation for businesses (SMBs). A holistic, in-depth approach and business processes understanding, based on 13 years of real-world SMB experience. - Process analysis and optimization (how your business actually runs and what the bottlenecks are); - Systems thinking, attention to detail; - Emphasis on resilient and cost-effective architecture; - Multi-instrumental: Airtable (Certified), Notion (Certified), Zapier (Certified), Softr (Certified), Make, Workato, n8n, Google Sheets, ... Here is what my process looks like: 1. Through the interview, I collect the needed information from all stakeholders, clarify, and identify the main objectives and all important parts. 2. I map out a structure and relational charts, and suggest optimal tools, workflows, and automation (how to do it better); 3. You provide feedback, and together we agree upon the initial structure; 4. I make a System version #1, for testing, collecting feedback, and observing how stakeholders and users interact with the system; 5. Based on the feedback and data, I modify the System until the results are satisfactory. 6. I create a set of instructions (text and video) and conduct onboarding and training (if needed); 7. You receive a "real-life" tested future-proof system with a resilient and cost-effective structure. Along the way, I provide step-by-step reports, clearly express what to expect from me, and what is needed from you.