Ramez M.

HIPAA-certified dental professional with hands-on patient experience and remote background in appointment scheduling and phone communication. Experienced in handling patient interactions with a calm, structured, and reassuring approach, while maintaining accurate records and following defined workflows. Skilled in scheduling, call handling, and documentation, with a strong understanding of dental terminology and patient concerns. In my remote roles, I’ve: • Generated 92+ confirmed bookings for clinics • Maintained accurate data using Google Sheets and CRM systems • Handled high-volume calls while ensuring professional and empathetic communication 💼 What I Can Help You With • Patient Scheduling & Appointment Coordination • Medical Data Entry & Record Management • Patient Intake & Follow-ups • CRM & Spreadsheet Management (Google Sheets / Excel) • Customer Support (Inbound & Outbound) • Accurate Data Entry & Documentation 🎯 Why Work With Me? ✔ HIPAA-Certified ✔ Healthcare background (Dentistry), I understand patient workflows ✔ Detail-oriented, I focus on accuracy and organization ✔ Strong communication skills, professional, clear, and patient-focused ✔ Tech-savvy, comfortable with CRM systems, spreadsheets, and remote tools ✔ Reliable & responsive, I meet deadlines and maintain consistency ✔ EMR Systems (Accuro EMR – Currently Developing Proficiency) 🛠 Tools & Skills • GoHighLevel • Google Sheets • Housecall Pro • CRM Systems • Slack • Zendesk • EMR Systems (Currently Developing Proficiency) I’m looking for long-term opportunities where I can support your team with efficient administration, accurate data handling, and a smooth client/patient experience. Let’s work together to keep your operations organized and running smoothly.