Patrick Jean G.

I am a former Customer Service Representative/SME and Provisional Team Manager with years of diverse expertise in Customer Service Support. I specialized in: ➤Maintaining detailed records of customer interactions, ensuring proper follow-up and timely resolution of issues. ➤Assisting customers in navigating the company website and placing online orders, improving overall user experience ➤Participated in weekly calibration sessions to stay current on workflow updates, enabling more efficient use of resources and reduced turnaround times on complex cases ➤Resolving customer complaints with empathy, resulting in increased loyalty and repeat business ➤Coordinating with insurance providers and ordering physicians to confirm eligibility for processing of durable medical equipment (DME) orders I work with industry-leading platforms like Booking .com, Deliveroo, Central Supply, and Slack to streamline your customer service support, leveraging proven experience handling major retail brands like The Children's Place US & Canada.