John Raymond S.

I can handle your customer support, respond to calls, emails, and live chats, resolve complaints, process refunds, manage orders and customer records, qualify inbound leads, and support your sales process, so you can focus on growing your business. With 6+ years of customer service experience, I’ve supported customers across e-commerce, catering, telecommunications, technology, and healthcare environments. I’m comfortable handling high-volume conversations while keeping every interaction professional, helpful, and human. Here’s what I can help you with: • Customer Support via Phone, Email & Live Chat• Inbound Call Handling & Lead Qualification• Sales Support & Customer Follow-Ups• Complaint Resolution & De-escalation• Refunds, Cancellations & Order Management• Billing & Account Support• CRM Management & Data Entry• Customer Retention• Administrative Support• Documentation & Escalations I’ve worked with tools including Salesforce, Zendesk, Gorgias, HubSpot, Google Workspace, Microsoft 365, Slack, Zoom, Notion, Asana, and ClickUp, and I’m comfortable learning new systems and workflows quickly. I also bring previous sales experience, including assisting customers with product inquiries, identifying interest, supporting inbound leads, and making smooth handoffs to sales teams. I understand that good sales support isn’t always about pushing for a sale. Sometimes, it’s about asking the right questions, creating a strong first impression, and making customers comfortable enough to take the next step. Whether you need someone managing your customer support queue, answering inbound calls, keeping your CRM organized, or supporting your sales team, I can step in, learn your process, and help keep things moving. Let’s make sure your customers never feel like just another ticket.