Nyasia C.

Based in EST, USA | 10+ Years of Healthcare Admin Experience | HIPAA-Compliant | EMR & Patient Support Specialist I’m a self-motivated, heart-centered healthcare professional who finds joy in solving problems before they ever make it to your desk. With over a decade of experience in healthcare administration and operations, I offer thoughtful, reliable virtual support to physicians, nurse practitioners, and mental health providers—so you can focus on the healing while I handle the details. I believe smooth systems create space for better care. When my clients win, I win—and I’m always looking for ways to make your work feel lighter and more aligned. ✨ What I Do Best -New patient intake and onboarding that feels welcoming and seamless -Scheduling for medical and behavioral health with precision and care -Insurance verification and eligibility checks to keep things moving -EMR navigation and communication (Kareo, SimplePractice, Athena, TherapyNotes, TheraNest, and more) -Responsive and compassionate communication via phone, email, and text -Medical records and referrals tracking that doesn’t miss a beat -Pharmacy coordination so patients never miss what they need -Crisis intervention and calm, supportive de-escalation -Patient and provider tech troubleshooting with patience and clarity -EMR training for staff and providers—because learning should feel empowering -High-volume call management and voicemail triage with grace -Admin and clerical support that blends professionalism with warmth 🧠 Niche Expertise -Virtual mental health and wellness practices -Telehealth and concierge-style medicine -Urgent and emergency care call flow management -HIPAA-compliant coordination across remote teams -Creating calm within high-stress and neurodiverse care environments 🛠 Tools I Use Often -Kareo -SimplePractice -TheraNest -TherapyNotes -Athena -MDToolbox -Zoom -RingCentral -Spruce Health -Slack -Google Workspace -Microsoft Office 📅 Availability Part-time or project-based Flexible weekday hours (Eastern Time preferred) Let’s find a rhythm that fits your practice and flow. If you're a provider overwhelmed by the backend, or just want a proactive, grounded partner who genuinely cares; I’m here to help you breathe easier and move with clarity. Let’s connect.