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Islam Y.
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Islam Y.

Strategic Program & Operations Manager | Microsoft 365 | AI & Insights

Experienced Technical Program and Operations Manager with over 6 years in managing call center operations, program execution, and strategic planning. Demonstrated success in aligning teams with business goals, optimizing cross-functional collaboration, and enhancing operational outcomes. Adept at stakeholder management, performance evaluation, and driving KPIs through data-driven decision-making. Proven ability to implement scalable process improvements across global tech environments.

🇪🇬Giza, Egypt$20/hr100% JSS5.00 (9)Since Mar 2024
GlobeUpwork

Earnings and projects

MRR
$5

Last 6 months ÷ 6

World#176,577 / 412k
🇪🇬Country#2,706 / 6,384
Revenue, last 30 days
$0

Last 6 months: $31

Total earnings
$74k

Billed in all: $84k

World#53,688 / 412k
🇪🇬Country#428 / 6,384
Per project
$8.2k

$31 in the last 6 months

World#20,245 / 412k
🇪🇬Country#172 / 6,384
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇪🇬Country#1,858 / 6,384
Projects in all
9

Across 10 contracts

0% fixed100% hourly
World#212,268 / 412k
🇪🇬Country#3,350 / 6,384

Earnings, last 30 days

$84.1kNothing earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$83k$84k$85k$86kOct 8Oct 23Nov 7

Skill rankings: Top 33% in Tableau

Ranked by MRR among everyone on Upwork with the skill.

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  5. #571Strategic Planning1,408 freelancers · 🇪🇬 #10Top 41%
  6. #672Kajabi1,243 freelancers · 🇪🇬 #3Top 54%
  7. #709BPO Call Center1,567 freelancers · 🇪🇬 #12Top 45%
  8. #731Tableau2,183 freelancers · 🇪🇬 #25Top 33%