Nickie E.

I help SaaS teams turn messy workflows, customer problems, and business requirements into clear, workable systems. My background combines hands-on product operations with more than 10 years of client-facing experience, so I’m comfortable working between business stakeholders, customers, developers, and operations teams. I’ve worked on recruiting and CRM workflows, customer onboarding, data integrations, order-processing workflows, mobile and web products, testing, and post-launch troubleshooting. I can help with: • Product backlog organization and refinement • User stories and acceptance criteria • CRM and SaaS workflow design • Business process mapping and documentation • SaaS onboarding and implementation • UAT, QA, and release validation • Product and workflow troubleshooting • API, SFTP, CSV, JSON, and file-transfer workflows • Customer journey and self-service improvements • Requirements documentation for engineering teams I’m especially useful when a process has become complicated, multiple systems or teams are involved, or a business needs someone who can understand the problem, create structure, coordinate the right people, and move the work through implementation and validation. I have an MBA and experience working with SaaS platforms, Zoho, Salesforce, Workday, Google Workspace, analytics tools, and technical integrations. I’m a strong fit for project-based and ongoing fractional work where success is measured by clear deliverables and outcomes rather than constant supervision.