Josephine O.

Customers are signing up, but some stop responding, get stuck during onboarding, or leave because their issues and follow-ups aren’t being handled quickly enough...... I help growing businesses with Customer Success, Customer Retention, Customer Support, Customer Onboarding, CRM Management, and Account Management by keeping customers engaged, resolving issues, following up proactively, and making sure nothing falls through the cracks. I work best with 𝘀𝘁𝗮𝗿𝘁𝘂𝗽𝘀, 𝗦𝗮𝗮𝗦 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀𝗲𝘀, 𝗮𝗴𝗲𝗻𝗰𝗶𝗲𝘀, 𝗮𝗻𝗱 𝘀𝗲𝗿𝘃𝗶𝗰𝗲-𝗯𝗮𝘀𝗲𝗱 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀𝗲𝘀 that want a reliable customer experience process as they scale. 𝙒𝙝𝙖𝙩 𝙄 𝙘𝙖𝙣 𝙝𝙚𝙡𝙥 𝙬𝙞𝙩𝙝: • Customer Success & Client Success Management • Customer Support via email, chat, and phone • Customer Onboarding and follow-up • Customer Retention and churn prevention • Account Management and client communication • CRM management, updates, and customer records • Customer issue resolution and escalation follow-up • Customer satisfaction and experience improvement • Retention tracking and customer follow-ups • Administrative and customer success operations • SOP and workflow support • Reporting, task tracking, and cross-functional coordination 𝙏𝙤𝙤𝙡𝙨 & 𝙥𝙡𝙖𝙩𝙛𝙤𝙧𝙢𝙨: HubSpot, Salesforce, Zendesk, Freshdesk, GoHighLevel, Google Workspace, Slack, Asana, Trello, Notion, and other CRM, helpdesk, and workflow platforms. I bring a customer-first approach to every interaction, but my focus goes beyond simply answering tickets. I look at the bigger picture: ✅ 𝗔𝗿𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗴𝗲𝘁𝘁𝗶𝗻𝗴 𝘄𝗵𝗮𝘁 𝘁𝗵𝗲𝘆 𝗻𝗲𝗲𝗱? ✅ 𝗔𝗿𝗲 𝘁𝗵𝗲𝘆 𝗺𝗼𝘃𝗶𝗻𝗴 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝗼𝗻𝗯𝗼𝗮𝗿𝗱𝗶𝗻𝗴? ✅ 𝗔𝗿𝗲 𝗶𝘀𝘀𝘂𝗲𝘀 𝗯𝗲𝗶𝗻𝗴 𝗳𝗼𝗹𝗹𝗼𝘄𝗲𝗱 𝘁𝗵𝗿𝗼𝘂𝗴𝗵? ✅ 𝗔𝗿𝗲 𝗮𝘁-𝗿𝗶𝘀𝗸 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗯𝗲𝗶𝗻𝗴 𝗶𝗱𝗲𝗻𝘁𝗶𝗳𝗶𝗲𝗱? ✅ 𝗜𝘀 𝘁𝗵𝗲 𝗖𝗥𝗠 𝘁𝗲𝗹𝗹𝗶𝗻𝗴 𝘁𝗵𝗲 𝘁𝗲𝗮𝗺 𝘄𝗵𝗮𝘁 𝘁𝗵𝗲𝘆 𝗻𝗲𝗲𝗱 𝘁𝗼 𝗸𝗻𝗼𝘄? My goal is simple: 𝗵𝗲𝗹𝗽 𝘆𝗼𝘂 𝗸𝗲𝗲𝗽 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝘀𝘂𝗽𝗽𝗼𝗿𝘁𝗲𝗱, 𝗲𝗻𝗴𝗮𝗴𝗲𝗱, 𝗮𝗻𝗱 𝗺𝗼𝘃𝗶𝗻𝗴 𝗳𝗼𝗿𝘄𝗮𝗿𝗱 𝘄𝗵𝗶𝗹𝗲 𝗴𝗶𝘃𝗶𝗻𝗴 𝘆𝗼𝘂𝗿 𝘁𝗲𝗮𝗺 𝗮 𝗰𝗹𝗲𝗮𝗿𝗲𝗿 𝗮𝗻𝗱 𝗺𝗼𝗿𝗲 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗲𝗱 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝘂𝗰𝗰𝗲𝘀𝘀 𝗽𝗿𝗼𝗰𝗲𝘀𝘀. If you're looking for someone to take ownership of customer communication, onboarding, support, retention, and CRM follow-up, kindly send me a direct message here on Upwork, click the “𝐈𝐧𝐯𝐢𝐭𝐞 𝐭𝐨 𝐉𝐨𝐛” button, or simply “𝐇𝐢𝐫𝐞 𝐌𝐞 𝐍𝐨𝐰” to get started.