Raiza Jay H.

Ecommerce Operations & Customer Support | Shopify & Zendesk

🌟 Proven 5-star track record with every client review rated perfect 🤝🏼 Customer support that builds loyalty and turns buyers into repeat customers 🏆 Shopify expertise in orders, returns, refunds and subscription tools 📦 3PL collaboration ensuring fulfillment runs smoothly and customers stay informed 👩🏻‍💻 Founder’s mindset treating your brand with the same care as my own I turn ecommerce chaos into calm. From inbox management to 𝟑𝐏𝐋 𝐜𝐨𝐨𝐫𝐝𝐢𝐧𝐚𝐭𝐢𝐨𝐧, I help 𝐒𝐡𝐨𝐩𝐢𝐟𝐲 𝐛𝐫𝐚𝐧𝐝𝐬 deliver five-star 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 while keeping operations efficient. I’m an ecommerce virtual assistant and customer support specialist with firsthand experience running my own 𝐒𝐡𝐨𝐩𝐢𝐟𝐲 𝐬𝐭𝐨𝐫𝐞. That background taught me what it really takes to balance customers, operations and growth — and it’s why I support brands today with the same 𝐨𝐰𝐧𝐞𝐫𝐬𝐡𝐢𝐩 𝐦𝐢𝐧𝐝𝐬𝐞𝐭 I used for my own business. I go beyond responding to customers — I help brands 𝐛𝐮𝐢𝐥𝐝 𝐭𝐫𝐮𝐬𝐭, 𝐢𝐦𝐩𝐫𝐨𝐯𝐞 𝐫𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐤𝐞𝐞𝐩 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐬𝐦𝐨𝐨𝐭𝐡 behind the scenes. 𝐇𝐞𝐫𝐞’𝐬 𝐰𝐡𝐚𝐭 𝐈 𝐛𝐫𝐢𝐧𝐠 𝐭𝐨 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬: 💬 Reducing escalations and improving satisfaction with fast, empathetic replies 🛒 Managing order adjustments, subscription tools and refund workflows in Shopify 🔗 Working closely with 3PL partners to keep fulfillment smooth and on track ⚙️ Creating clear SOPs and response templates for consistent team workflows 🤝🏼 Acting as a long-term partner who aligns customer experience with operations 🛠️ 𝐓𝐨𝐨𝐥𝐬 𝐈 𝐰𝐨𝐫𝐤 𝐰𝐢𝐭𝐡: • Shopify • Zendesk, Richpanel, Klaviyo, Mailchimp • Aircall, HubSpot, Stay AI, Faire • Figma, Canva, Meta Business Suite • Instagram, Facebook, Google Suite, Slack • ShipBob, Brightpearl, Parcel Panel, DeepL • AI-powered workflow tools With me, you don’t just get a support rep. You get a 𝐩𝐚𝐫𝐭𝐧𝐞𝐫 𝐰𝐡𝐨 𝐮𝐧𝐝𝐞𝐫𝐬𝐭𝐚𝐧𝐝𝐬 𝐭𝐡𝐞 𝐜𝐡𝐚𝐥𝐥𝐞𝐧𝐠𝐞𝐬 𝐨𝐟 𝐞𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐟𝐢𝐫𝐬𝐭𝐡𝐚𝐧𝐝 and makes sure your customers feel cared for while your backend runs smoothly. 🚀 𝐋𝐞𝐭’𝐬 𝐜𝐨𝐧𝐧𝐞𝐜𝐭 𝐚𝐧𝐝 𝐝𝐢𝐬𝐜𝐮𝐬𝐬 𝐡𝐨𝐰 𝐈 𝐜𝐚𝐧 𝐡𝐞𝐥𝐩 𝐟𝐫𝐞𝐞 𝐮𝐩 𝐲𝐨𝐮𝐫 𝐭𝐢𝐦𝐞, 𝐢𝐦𝐩𝐫𝐨𝐯𝐞 𝐲𝐨𝐮𝐫 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐚𝐧𝐝 𝐠𝐢𝐯𝐞 𝐲𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐭𝐡𝐞 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐭𝐡𝐞𝐲 𝐝𝐞𝐬𝐞𝐫𝐯𝐞.