Maricris D.

Shopify Ecommerce Specialist | Customer Support Manager

Is your support inbox taking time away from running your business? When customer messages, refunds, disputes, and daily operations start taking too much of your attention, it becomes harder to focus on growing the business. When customers are waiting on order updates, refunds, subscription help, or answers to their messages, it can quickly turn into missed follow-ups, frustrated customers, and more work for you. I help ecommerce, DTC, fintech, and digital businesses keep customer support and daily operations under control—without you needing to be in every inbox, ticket, or customer conversation. For the past 8 years, I’ve supported customers across email, live chat, phone, social media, and ticketing platforms. I can step in to manage the day-to-day work, solve issues clearly, and keep your customers informed in a way that reflects your brand. Here’s how I can help: ✔ Manage Shopify orders, returns, refunds, tracking concerns, and subscriptions ✔ Handle chargebacks, disputes, evidence gathering, and case documentation ✔ Reply to customer emails, chats, calls, comments, and DMs in a friendly, brand-aligned tone ✔ Support customer retention by resolving issues early and communicating clearly ✔ Manage bookings, customer onboarding, access instructions, fulfillment coordination, and remote rental check-ins ✔ Keep tasks, follow-ups, and support workflows organized in Asana and other tools I’ve worked with Shopify, Zendesk, Gorgias, Freshdesk, Commslayer, Chargeflow, FareHarbor, Amazon Seller Central, Meta Business Suite, Asana, Notion, Slack, Teams, Dialpad, and more. I don’t just close tickets. I help give your customers a smoother experience while giving you back time to focus on growth. Need dependable support help now? Send me a message or direct offer—I’m available to start right away.