Muhammad Salman A.

🧑‍💼 𝐇𝐢, 𝐈’𝐦 𝐒𝐚𝐥𝐦𝐚𝐧 – 𝐘𝐨𝐮𝐫 𝐄𝐱𝐩𝐞𝐫𝐭 𝐀𝐩𝐩𝐨𝐢𝐧𝐭𝐦𝐞𝐧𝐭 𝐒𝐞𝐭𝐭𝐞𝐫 & 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 With 7+ years of hands-on experience in Customer Service, Tech Support, Live Chat & Phone Support, and Appointment Setting, I help growing businesses deliver top-tier client experiences and data-driven results. 🔧 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 𝐈 𝐏𝐫𝐨𝐯𝐢𝐝𝐞 Live Chat & Phone CSR – Timely, empathetic support to answer questions, troubleshoot issues, and ensure high customer satisfaction. Technical Support – Diagnosing and resolving software/hardware issues using help desk platforms like Zendesk, Freshdesk, and CRM tools. Appointment Setting – Proactive lead outreach via phone & email, scheduling quality meetings, nurturing leads, and maintaining accurate CRM records. Inbound & Outbound Support – Efficiently handling both incoming requests and targeted outreach to convert prospects into engaged clients. 🎯 𝐖𝐡𝐚𝐭 𝐒𝐞𝐭𝐬 𝐌𝐞 𝐀𝐩𝐚𝐫𝐭 Efficient & Personable Communication – Mastery in juggling chat, phone, and email channels with strong verbal and written clarity. Tech-Savvy & Results-Oriented – Skilled with CRM systems, ticket tools, and support platforms to streamline workflows and track metrics (e.g., appointments set, ticket resolution time, NPS). Data-Driven with a Personal Touch – Not just meeting KPIs—exceeding them. For example, setting over 100 appointments/month and maintaining a 95%+ customer satisfaction rating. Multi-Channel Experience – Fluent in English and Urdu; I adapt easily to diverse customer needs and cultural contexts. ✅ 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬 Appointment Setting for B2B SaaS Clients Cold-called and followed up on leads, achieving a consistent 30%+ conversion rate from initial contact to confirmed meetings. Customer & Tech Support for EdTech Products Resolved over 200+ support tickets/month, handling everything from basic queries to advanced troubleshooting and escalation. In-House & Remote Teams Experience in both collaborative office settings and independent remote work—maintaining strong availability, responsiveness, and project ownership. 📚 𝐓𝐨𝐨𝐥𝐬 & 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 Platform Expertise: Zendesk, Freshdesk, HubSpot CRM, Intercom, VoIP systems Certifications:Customer Service Fundamentals , Cisco Customer Success Manager via Cisco and Credly Languages: Fluent in English & Urdu, excellent proficiency in written and verbal communication 🏆 𝐋𝐞𝐭’𝐬 𝐃𝐫𝐢𝐯𝐞 𝐘𝐨𝐮𝐫 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐅𝐨𝐫𝐰𝐚𝐫𝐝 I’m passionate about building customer relationships that turn into lasting partnerships. Whether you need efficient support or high-performing appointment campaigns, I’m ready to deliver results. 📩 Send me a message—let’s discuss how I can support your goals and bring your customer experience to the next level.