Lim W.

Career Objective / Professional Summary Results-driven IT Support and Customer Service professional with 7+ years of progressive experience across APAC markets . Skilled in troubleshooting, incident resolution, and customer engagement, with proven ability to manage large-scale technical incidents, streamline workflows, and ensure SLA compliance in high-pressure environments. Currently seeking a Senior IT Support / Service Delivery Executive role where I can leverage technical expertise, leadership capabilities, and multi-language communication skills (Simplified Chinese, Traditional Chinese, English, Cantonese, Malay) to drive service excellence and contribute to organizational growth.