Weca Arl Shiela S.

Operations & Admin Support | Dispatch Specialist for Home Services

If you run a plumbing, HVAC, electrical, or home service company and need someone reliable to manage calls, service inquiry via chat and email, dispatch technicians, and keep your operations organized — I can help. I supported a U.S.-based plumbing and heating company, handling inbound customer communication, technician dispatching, CRM updates, and daily administrative operations. I understand how fast-paced home service businesses operate — and how critical it is to respond quickly, schedule accurately, and keep jobs moving smoothly. What I Can Help You With ✔️ Answering inbound calls and logging job details in CRM ✔️ Dispatching technicians based on urgency and availability ✔️ Managing service schedules and appointments ✔️ Responding to customer emails professionally ✔️ Updating and maintaining CRM records (ServiceTitan experience) ✔️ Internal team coordination and task follow-ups ✔️ General administrative and operational support Tools I’ve Worked With • ServiceTitan • RingCentral • Zoho • Microsoft Outlook • MS Teams • Microsoft Office • Google Workspace Why Clients Hire Me • Clear and professional English communication • Detail-oriented and accurate with CRM entries • Calm and organized under pressure • Strong understanding of service-based operations • Reliable and process-driven I don’t just “answer calls.” I help keep your backend operations running smoothly. Availability ✔️ Available during weekdays ✔️ Long-term support preferred ✔️ Open to part-time or full-time roles