Chesca Anne E.

Are you looking for a reliable E-Commerce Virtual Assistant who can handle both your store operations and customer support? I can help. I’m an E-Commerce Specialist and Customer Support professional with 6+ years of experience, supporting online businesses with day-to-day operations, customer inquiries, product listings, order management, and post-purchase support. My experience includes working with Shopify, Amazon, eBay, WooCommerce, WordPress, Zendesk, Gorgias, Salesforce, Canva, and ChatGPT, Freepik AI, Higgsfield AI. 🛒 E-COMMERCE & SHOPIFY SUPPORT Shopify store and order management Product listing and updates Order processing and monitoring Subscription and recurring-order management Refunds, cancellations, returns, and replacements Shipping and tracking coordination Customer/order information management Product content and quality checking 📦 PRODUCT LISTING & CONTENT Amazon product listings eBay product listings Shopify product listings WooCommerce Product titles and descriptions Listing audits and quality checks Product content optimization Pre-order product listing and launching 💬 CUSTOMER SUPPORT Email customer support Order and delivery concerns Refund and return requests Subscription concerns Missing and delayed orders Customer complaints Escalations and follow-ups Professional customer-service communication I’m experienced in handling difficult customer situations while keeping communication clear, professional, friendly, and solution-focused. 🤖 AI & CREATIVE SUPPORT I also use ChatGPT and AI creative tools to help with: Customer-service response templates Product descriptions and marketing copy Content ideas UGC creative concepts AI-generated product images Product image editing Product label/packaging modifications Canva marketing materials 💻 TOOLS I WORK WITH Shopify | Amazon | eBay | WooCommerce | WordPress | Zendesk | Gorgias | Salesforce | Canva | ChatGPT | Hubstaff | Elementor | HTML | Higgsfield AI | Freepik AI WHY WORK WITH ME? ✔ 6+ years of customer service & e-commerce experience ✔ Detail-oriented and organized ✔ Strong written communication ✔ Comfortable following SOPs ✔ Able to work independently ✔ Experienced with repetitive and high-volume tasks ✔ Strong problem-solving and follow-up skills ✔ Customer-focused and reliable ✔ Quick to learn new platforms and workflows If you need someone who can keep your store organized, take care of your customers, manage product information, and handle the day-to-day details that keep your e-commerce business running smoothly, I'd be happy to help.