Rica Rose M.

I help businesses save time, keep customers happy, and maintain high-quality standards—all while delivering consistent, accurate, and professional support. 💼 What I Bring to Your Business ✔️ Top-performing CSR with proven KPIs ➔100% CSAT & 100% FCR ➔Excellent AHT and QA scores ➔Agent of the Month awardee ✔️ Experienced Virtual Assistant ➔CRM & ticket management ➔Email and calendar management1 ➔Appointment setting & follow-ups ➔Reporting and documentation ✔️ Trusted Content Moderator ➔99.98% accuracy in content review ➔Policy compliance & risk escalation ➔Detail-oriented and confidential 🚀 Why Clients Love Working With Me ✨ Fast learner & highly adaptable ✨ Clear, friendly, and professional communication ✨ Organized, dependable, and deadline-driven ✨ Calm under pressure — even with high ticket volumes ✨ Always focused on customer satisfaction and business goals 🛠 Tools & Skills ➔Calls, Chat, & Email Support ➔CRM & Ticketing Systems ➔Multichannel Customer Support ➔Appointment Setting & Scheduling ➔Technical & Account Troubleshooting ➔Canva (basic graphic design) ➔Time Management & Organization I take pride in going the extra mile, maintaining accuracy, and representing your brand with professionalism and care. If you’re looking for someone you can trust to handle your customers and operations like their own — I’m ready to help. 📩 Let’s talk about how I can support your business today!