Sandra Lorena P.

Hi, I am native Spanish speaker with fluency in English. I am an Industrial Engineer with experience in customer service, administrative support, human resources and home health care environments. I provide organized, detail-oriented, and high-quality support to clients and teams in fast-paced environments. I handle customer communication, scheduling, inbox management, data entry, virtual assistance tasks, and remote coordination while maintaining professionalism and efficiency. My background in Customer Service and Human Resources has helped me develop strong multitasking abilities, problem-solving skills, and a client-focused mindset. I’m proactive, adaptable, and committed to delivering reliable support that helps businesses run smoothly. Here’s what I can help you with: • Virtual Assistance • Customer Support (Email & Chat) • Administrative Support • Calendar & Appointment Management • Data Entry & Organization • Bilingual Communication (English/Spanish) Here’s the tools I had work with: Kinnser (WellSky), Spectrum, Cliq, Ring Central, Vesta, ticketing System. I am open to learning new tools and processes, and I value being dependable, communicative, and easy to collaborate with.