Haidol Hanie D.

I’m a reliable and detail-oriented Virtual Assistant with experience in front desk operations, reservations management, and customer support for service-based businesses. For the past 6 months, I worked as a Front Desk & Reservations Manager, handling high-volume inbound and outbound calls, managing client bookings, and ensuring a smooth customer experience from first inquiry to appointment completion. I was also responsible for staff rosters and timesheet approvals, supporting daily operations and coordination. In addition to client communication, I supported administrative and marketing tasks, including: Email and SMS campaigns to promote availability Creating simple promotional materials for Facebook and Instagram Responding to social media inquiries and messages Updating inventory systems and placing purchase orders for needed products Earlier in my career, I worked with Teleperformance as a Customer Service Representative, where I built a strong foundation in customer care, professional communication, and problem-solving. I’ve since supported clients across industries such as collections, pharmaceuticals, and e-commerce, adapting quickly to new systems and workflows. I’m organized, proactive, and comfortable handling multiple responsibilities at once. Whether you need support with customer service, scheduling, operations, or day-to-day administrative tasks, I’m committed to helping your business run smoothly and efficiently. Let’s work together to improve your operations and customer experience.