Julie B.

If your business is growing but the systems, administration and day-to-day operations are struggling to keep up, that's where I can help. I'm an experienced Operations Manager and Executive Support professional with 20+ years of experience managing people, processes, projects and busy operational environments. I specialise in bringing structure to businesses: organising what has become messy, improving processes, keeping projects moving and making sure the important details don't get missed. I can support you with: • Business and operational administration • Executive and diary support • Inbox and calendar management • CRM management and data organisation • Process improvement and workflow organisation • SOP and document creation • Recruitment, onboarding and HR administration • Customer and client communication • Project coordination and follow-up • Xero and financial administration • Reporting, spreadsheets and KPI tracking • Research and database management • Community and membership operations I've managed complex multi-site operations, supported senior leaders, coordinated teams and suppliers, improved inefficient systems and introduced processes that reduced wasted time and unnecessary costs. Some examples of my operational experience include: • Managing operations across 17 sites and 50+ staff • Coordinating diaries and operational activity across multiple teams and locations • Reducing stock wastage by 27% • Reducing scheduling conflicts by 38% • Managing recruitment, onboarding and workforce processes • Building practical systems, workflows and operational procedures • Supporting businesses remotely across different time zones I'm comfortable stepping into an established business, quickly understanding how things work and identifying what needs organising, fixing or simply taking ownership of. I work well with founders and small teams who need someone dependable behind the scenes, not just completing a task list, but noticing what needs to happen next. If you need someone who can bring organisation, structure and reliable operational support to your business, I'd be happy to discuss what you need.