Gracy Marie A.

Profile To bring strong sense of dedication, motivation, and responsibility to a company, and to utilize my knowledge, skills and abilities. A self-motivated multi-experienced social media specialist that strategically manages social media platforms to drive customer engagement, website traffic, and revenue. Optimizes content, join conversations on behalf of the brand, and support current and prospective customers. Empathetic and customer-focused customer service professional looking to take on additional responsibilities at a larger retail location. Three years of experience managing chats and email queries in retail where I applied problem-solving and creative expertise to maintain a 99% satisfaction rate. Proficient in drafting customer emails and following up on requests.