Janelle Germaine V.

Need a Virtual Assistant who can handle the phones and run the back office? I've spent 10+ years doing both - from cold calling and appointment setting to managing calendars, CRMs, invoicing, and full customer support teams for clients in the service, insurance, and e-commerce industries. I've made outbound calls as a cold caller and appointment setter, handled inbound support for major accounts like Dell and Macy's, and led a full support department at Trash Warrior, building SOPs and tracking CSAT and resolution metrics. Comfortable with Salesforce, Xero, Asana, ClickUp, Intercom, Front, and the Google/Microsoft suites, so I onboard fast on any system. Fully remote for over a decade, self-directed, and reliable, whether you need someone to fill your pipeline, run your back office, or lead a growing support team.