Daniel D.

I help business owners, executives, and construction teams manage busy schedules, coordinate projects, and keep daily operations running smoothly. From executive assistance and administrative support to CRM management, project coordination, and construction administration, I take ownership of the details so you can focus on running your business. As a Top Rated freelancer on Upwork with over 1,200 hours successfully billed, I bring proven experience supporting businesses across healthcare, technology, finance, and enterprise operations. My background includes executive assistance, customer support, data management, research, scheduling, and workflow coordination. I'm proactive, organized, and comfortable managing competing priorities with minimal supervision. I focus on clear communication, accurate work, consistent follow-ups, and making sure important tasks don't fall through the cracks. My diverse background spans high-stakes industries, including Healthcare, Technology, Finance, and Enterprise Business Operations. I understand the importance of accuracy, confidentiality, clear communication, proactive follow-up, and meeting strict deadlines while managing competing priorities. 💼 WHAT I CAN HELP YOU WITH 📌 Virtual Assistance & Administrative Support • Email and inbox management • Calendar management and appointment scheduling • Data entry, database management, and recordkeeping • Document and digital file organization • Administrative and executive support • Meeting coordination and schedule management • Task tracking and deadline management 📞 Customer Service & Client Management • Phone, email, and chat support • Customer inquiries and issue resolution • Client communication and relationship management • Customer follow-ups and proactive communication • Billing, sales, and account support • Maintaining a positive customer experience 📊 CRM & Lead Management • CRM updates and contact management • Lead tracking and pipeline management • Prospect communication and follow-ups • Appointment setting and scheduling • Maintaining accurate customer records • Supporting lead management and sales processes ⚙️ Business Operations & Project Coordination • Daily business and operational support • Workflow and task coordination • Project coordination and administrative assistance • Contractor, supplier, and team coordination • Tracking outstanding tasks and deadlines • Managing competing priorities • Proactive follow-up to keep tasks moving • Helping ensure nothing falls through the cracks 🏆 MANAGEMENT EXPERIENCE I managed daily operations at SparkSure Cleaning, including customer inquiries and management, bookings, quotes, lead tracking and follow-ups, contractor coordination, and recruitment support. I also helped organize workflows, coordinate daily activities, and keep business operations running efficiently. 🌎 PROFESSIONAL EXPERIENCE I've supported customers for Amazon UK, Microsoft/Xbox, AT&T, TurboTax, and Humana, working to strict SLA, KPI, and quality standards across healthcare, technology, and finance. I also have healthcare administration experience at Dr. Dan Diep's concussion practice, handling appointment management, administrative coordination, and staff scheduling. 🛠️ SOFTWARE & TOOLS • CRM: Salesforce, HubSpot, GoHighLevel • Communication: RingCentral, JustCall • Scheduling: AxisCare • Productivity: Microsoft Office, Microsoft Excel, Google Workspace I learn new platforms quickly and adapt to your existing systems, tools, and business processes. ⭐ WHAT YOU CAN EXPECT • Clear, fast, and professional communication • Accuracy and strong attention to detail • Excellent organization and time management • Proactive follow-up and task ownership • Ability to manage multiple priorities independently • Professional handling of confidential information • Reliable support with minimal supervision I'm available 30+ hours a week and committed to helping your business operate more efficiently. Let's work together! Whether you need a Virtual Assistant, Executive Assistant, Customer Support Specialist, or Administrative Support Professional, I'm ready to save you time, take tasks off your plate, and keep your business running smoothly. 📩 Send me an invitation or message, and let's discuss how I can help. KEY SKILLS Administrative Support Email Communication Data Entry Virtual Assistance Executive Support Customer Service Phone Communication Microsoft Excel Scheduling Customer Support Phone Support Microsoft Word Email Support File Management Google Workspace Light Project Management Task Coordination CRM Software Operations Management Software Business Operations