Valentina Z.

Bilingual customer service specialist, with background in the BPO industry, including practical knowledge in data analysis, metric review and improvement, conflict resolution and customer satisfaction, history as a quality analyst and as a supervisor. In over four years of experience I have learned about prioritizing the clients needs without leaving behind the human side, I have worked leading teams of about 10 - 15 members, and I have been noted for my soft skills, for example patience, compromise and innovation when creating action plans.