Leandro C.

Bilingual | Call Center Leader | KPI Management & Coaching

Bilingual professional (Spanish/English) with over 6 years of experience in technical design, customer service leadership, and project management. Graduated as a Technologist in Graphic Development of Architecture and Engineering Projects, with expertise in security systems design (CCTV, access control, fire detection, automation) and team leadership in high-performance environments. 🚀 Proven ability to transform service operations into revenue-generating business units, increasing daily sales by up to $30,000 through process optimization and humanized digital engagement. 🤝 Recognized for combining technical precision, analytical thinking, and people leadership, delivering reliable, cost-efficient, and scalable results in every project.