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Leandro C.
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Leandro C.

Bilingual | Call Center Leader | KPI Management & Coaching

Bilingual professional (Spanish/English) with over 6 years of experience in technical design, customer service leadership, and project management. Graduated as a Technologist in Graphic Development of Architecture and Engineering Projects, with expertise in security systems design (CCTV, access control, fire detection, automation) and team leadership in high-performance environments. 🚀 Proven ability to transform service operations into revenue-generating business units, increasing daily sales by up to $30,000 through process optimization and humanized digital engagement. 🤝 Recognized for combining technical precision, analytical thinking, and people leadership, delivering reliable, cost-efficient, and scalable results in every project.

🇨🇴Cali, Colombia$9/hr100% JSS5.00 (1)Since Apr 2024

Earnings and projects

MRR
$2.1k

Last 6 months ÷ 6

World#21,448 / 412k
🇨🇴Country#271 / 4,578
Revenue, last 30 days
$1.6k

Last 6 months: $13k

World#27,111 / 412k
🇨🇴Country#384 / 4,578
Total earnings
$60k

Billed in all: $63k

World#65,595 / 412k
🇨🇴Country#525 / 4,578
Per project
$20k

$13k in the last 6 months

World#6,019 / 412k
🇨🇴Country#71 / 4,578
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇨🇴Country#1,261 / 4,578
Projects in all
3
0% fixed100% hourly
World#304,140 / 412k
🇨🇴Country#2,293 / 4,578

Earnings, last 30 days

$62.7k+$1.6k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$61k$62k$63kOct 8Oct 23Nov 7

Skill rankings: Top 5% in Customer Service

Ranked by MRR among everyone on Upwork with the skill.

  1. #82Coaching1,319 freelancers · 🇨🇴 #5Top 6%
  2. #307Product Development3,593 freelancers · 🇨🇴 #5Top 9%
  3. #551Sales9,827 freelancers · 🇨🇴 #23Top 6%
  4. #1,895Customer Service37,167 freelancers · 🇨🇴 #37Top 5%