Maharlika Jerose C.

Virtual Assistant | Administrative & Customer Support Specialist

Hi there! You can call me Rose, a Virtual Assistant and Customer Support Specialist with over 6 years of experience providing administrative, customer service, and operational support to businesses across healthcare, technology, and service-based industries. I've had the opportunity to work with companies such as Cigna Dental, Apple, and Rotech Healthcare, where I developed strong skills in customer support, scheduling, administrative coordination, documentation, billing, and data management. I enjoy helping businesses stay organized, improve efficiency, and deliver outstanding customer experiences so business owners and teams can focus on their core priorities. Key Skills Calendar & Appointment Management: Coordinating schedules, managing calendars, and ensuring efficient appointment and meeting coordination. Customer Support: Providing professional, friendly, and timely support via phone, email, chat, and text while resolving inquiries efficiently. Administrative Support: Managing emails, data entry, document preparation, reporting, research, and day-to-day administrative tasks. Billing & Documentation: Assisting with invoicing, payment tracking, record management, and maintaining accurate documentation. CRM & Database Management: Updating customer information, organizing records, and maintaining accurate databases. Process Coordination: Supporting daily operations by improving workflows, tracking tasks, and ensuring deadlines are met. Software Proficiency: Experienced with Microsoft Office, Google Workspace, CRM platforms, scheduling tools, and project management software. I'm also a fast learner who quickly adapts to new systems and technologies. What's in it for you? * I'll help streamline your daily administrative tasks so you can focus on growing your business. * I'll provide professional and responsive customer support that creates a positive experience for your clients. * I'll keep your records, schedules, and workflows organized to improve efficiency and reduce errors. * I'm flexible and can provide support tailored to your business needs, whether part-time or full-time. Why Choose Me? * I bring over six years of experience supporting customers, managing administrative tasks, and working in fast-paced environments. * I'm dependable, organized, and committed to delivering high-quality work with professionalism and confidentiality. * I'm a quick learner who adapts easily to new tools, systems, and business processes. * I communicate clearly, work well independently or as part of a team, and take pride in providing reliable support. * I'm proactive, detail-oriented, and always looking for ways to improve efficiency and help businesses run more smoothly. If you're looking for a reliable Virtual Assistant who can help manage your daily operations, support your customers, and keep your business organized, I'd love the opportunity to work with you. Feel free to send me a message. I look forward to learning more about your business and how I can help.