Aman S.

🚚 I help US-based trucking brokerages and Shopify ecom brands keep operations smooth and customers happy. With 5+ years of high-volume, KPI-driven customer-facing experience (5,300+ hours logged on Upwork alone), I bridge two worlds that look different but feel the same from the inside: freight brokerage operations and DTC ecommerce support. Both demand calm under pressure, sharp problem-solving, and crystal-clear written and verbal communication across drivers, dispatchers, shippers, shoppers, ops teams, and 3PLs. 🔹 US Trucking Brokerage Support • Track-and-trace, check calls, ETA and exception management • Carrier sourcing, vetting (FMCSA, SaferWatch, RMIS), and onboarding • Load board sourcing on DAT and Truckstop; spot-quote coordination • TMS-ready workflows (McLeod, Aljex, RoseRocket) • Document handling: BOLs, PODs, rate confirmations, invoicing • Claims, appointment scheduling, after-hours coverage 🔹 Shopify Customer Care • End-to-end Shopify Admin: orders, refunds, exchanges, fraud review • Helpdesks: Zendesk, Gorgias, Re:amaze, Freshdesk • WISMO, returns workflows, 3PL coordination (ShipBob, ShipStation, ShipMonk) • Subscription support (Recharge, Bold), macros, SOPs, CSAT-first writing Why clients hire me: ✓ 5,300+ hours of real customer interactions in high-pressure environments ✓ Native/Bilingual English — clear on the phone and in writing ✓ Comfortable on US business-hours shifts ✓ Treats every load and every order like my own reputation is on it Open to long-term roles, contract-to-hire, and project work. Let's chat about how I can plug into your brokerage or ecom team.