Tobechukwu Rosemary O.

Operations Management | Project Management | Client Onboarding & Delivery | CRM | ClickUp & Airtable | Workflow Automation | Executive Support My work has consistently earned my clients’ trust, reflected in my Top Rated status, 100% Job Success Score, repeat work, and strong client feedback. I take ownership, keep work moving, and ensure the systems and processes I manage make businesses easier to run. I help founders, agencies, and growing service-based businesses manage their operations, projects, client onboarding, service delivery, teams, and workflows. Using tools like ClickUp, Airtable, CRM platforms, and workflow automation, I turn business processes into practical systems that support consistent execution. I can step into an existing operation, understand how work currently moves, identify bottlenecks and gaps, and build or improve systems that give everyone clarity on what needs to happen, who owns it, when it is due, and what needs attention next. What I can take ownership of 🎯 Operations & Project Management: Project planning, scheduling, coordination, task ownership, deadlines, and execution. 🎯 Client Onboarding & Delivery: Client intake, onboarding checklists, kickoff coordination, project setup, deliverable tracking, approvals, and client follow-ups. 🎯 ClickUp Management: Workspace setup, optimization, task structures, custom fields, dependencies, automations, dashboards, and reporting. 🎯 Airtable Systems: Database design, CRM setup, client records, operational tracking, interfaces, and workflow management. 🎯 CRM & Client Management: Organizing client information, tracking interactions, managing follow-ups, and improving visibility across the client lifecycle. 🎯 Workflow Design & Automation: Process improvement, recurring tasks, automation, and connecting systems using Zapier, Make, and n8n. 🎯 Team Coordination & Accountability: Assigning responsibilities, monitoring progress, managing dependencies, and following up on outstanding work. 🎯 SOPs & Process Documentation: Documenting workflows, creating checklists, and establishing repeatable operating procedures. 🎯 Executive & Operational Support: Organizing priorities, coordinating meetings and projects, maintaining visibility, and helping leadership keep execution on track. My experience includes 🎗️ Managing projects and day-to-day operations across teams of 2–6 people. 🎗️ Building and improving operational systems for growing service-based businesses. 🎗️ Managing 20+ client records and workflows, helping reduce missed follow-ups by approximately 40%. 🎗️ Improving response times by approximately 60% through better workflow and follow-up systems. 🎗️ Reducing manual operational work by approximately 85% through improved systems and automation. 🎗️ Building project workflows for client onboarding, task ownership, dependencies, dashboards, and team accountability. 🎗️ Building Airtable systems for CRM, client records, property operations, workflow tracking, and business processes. 🎗️ Working with ClickUp, Airtable, Monday .com, Notion, Asana, HubSpot, Zapier, Make, and n8n. 🎗️ Supporting businesses across real estate, marketing, and other service-based industries. More than setting up a tool I look at how your business operates, how new clients enter the process, how information moves between teams, who owns each stage, where work gets delayed, and what needs to happen for projects and client deliverables to move forward consistently. For client-facing businesses, that means connecting onboarding to actual delivery—not leaving a new client with a welcome email while the internal team figures out what happens next. For founders and growing agencies, it means building systems that make responsibilities clear, reduce manual follow-ups, and provide visibility into projects, clients, and outstanding work. Whether you need to: * Build a ClickUp workspace from scratch or optimize an existing one. * Create a structured client onboarding and delivery process. * Build an Airtable database, CRM, or operational system. * Improve project workflows and team accountability. * Create SOPs and document business processes. * Set up dashboards, reporting, and performance visibility. * Manage ongoing projects, operations, and client deliverables. * Automate repetitive workflows and connect your business tools. I take ownership of the operational work and help keep execution moving. If you’re spending too much time asking, “What’s the status?”, “Who owns this?”, “Has the client been onboarded?”, or “What happens next?”—let’s talk.