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Chiraz D.

Chiraz D.

Experienced Customer Service Agent

Hello there! I bring a wealth of experience as a Customer Service Representative, adept at delivering top notch support via phone, email, and chat with a sincere commitment to aiding others. Here's what I bring to the table: ✔ Prompt and accurate handling of customer inquiries. ✔ Effective resolution of customer issues, be it complaints or concerns. ✔ Responsive handling of phone calls, emails, and live chat messages, offering assistance and information as required. ✔ Proficient in Zendesk, ensuring streamlined management of customer interactions and support tickets. ✔ Skilled in Chat Support, providing real-time assistance and resolving queries efficiently. ✔ Experienced in metric-driven approaches, leveraging KPIs to drive performance and achieve goals effectively. I prioritize establishing long-term partnerships with my clients. Feel free to reach out for more details on my expertise and capabilities. Let's collaborate to enhance efficiency and quality together—I'm eager to tackle any project you have in mind!

🇹🇳Manouba, Tunisia$12/hr70% JSSSince Apr 2024

Earnings and projects

MRR
$1.1k

Last 6 months ÷ 6

World#44,357 / 412k
🇹🇳Country#108 / 1,246
Revenue, last 30 days
$1.2k

Last 6 months: $6.6k

World#36,517 / 412k
🇹🇳Country#93 / 1,246
Total earnings
$39k

Billed in all: $41k

World#91,936 / 412k
🇹🇳Country#180 / 1,246
Per project
$20k

$3.3k in the last 6 months

World#6,174 / 412k
🇹🇳Country#12 / 1,246
Projects, last 6 months
2
0% fixed100% hourly
World#88,918 / 412k
🇹🇳Country#254 / 1,246
Projects in all
2
0% fixed100% hourly
World#328,886 / 412k
🇹🇳Country#987 / 1,246

Earnings, last 30 days

$40.9k+$1.2k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$39k$40k$41kOct 8Oct 23Nov 7

Skill rankings: Top 11% in Accuracy Verification

Ranked by MRR among everyone on Upwork with the skill.

  1. #29Front Desk156 freelancers · 🇹🇳 #1Top 19%
  2. #54Desktop Support317 freelancers · 🇹🇳 #1Top 17%
  3. #63High-Ticket Closing404 freelancers · 🇹🇳 #2Top 16%
  4. #123KPI Metric Development775 freelancers · 🇹🇳 #2Top 16%
  5. #151Social Customer Service1,137 freelancers · 🇹🇳 #2Top 13%
  6. #302Accuracy Verification2,777 freelancers · 🇹🇳 #1Top 11%
  7. #779Customer Satisfaction3,986 freelancers · 🇹🇳 #3Top 20%
  8. #1,045Phone Communication6,538 freelancers · 🇹🇳 #4Top 16%