Rich Ann J.

Customer Service Specialist | Virtual Assistant | Social Media Manager

Results-driven professional with 2+ years in BPO customer service and 1+ year as a Virtual Assistant specializing in sales, social media management, and training. What I bring: Handle high-volume customer support (phone, email, SMS) with strong resolution skills Manage leads, follow-ups, and sales processes to drive revenue Create and schedule engaging social media content to boost visibility Train and onboard new hires to improve team performance Streamline tasks and operations for efficiency Tools & Skills: LeadConnector, Slack, Notion, ClickUp Canva, Microsoft Office Strong communication, multitasking, and problem-solving Reliable, proactive, and committed to delivering excellent customer experience and measurable results.