Rich Ann J.
Customer Service Specialist | Virtual Assistant | Social Media Manager
Results-driven professional with 2+ years in BPO customer service and 1+ year as a Virtual Assistant specializing in sales, social media management, and training. What I bring: Handle high-volume customer support (phone, email, SMS) with strong resolution skills Manage leads, follow-ups, and sales processes to drive revenue Create and schedule engaging social media content to boost visibility Train and onboard new hires to improve team performance Streamline tasks and operations for efficiency Tools & Skills: LeadConnector, Slack, Notion, ClickUp Canva, Microsoft Office Strong communication, multitasking, and problem-solving Reliable, proactive, and committed to delivering excellent customer experience and measurable results.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $3.4k
Billed in all: $13,649$14k
$3.4k in the last 6 months
Across 5 contracts
Earnings, last 30 days
Skill rankings: Top 16% in Social Media Content
Ranked by MRR among everyone on Upwork with the skill.
- #216Price & Quote Negotiation1,092 freelancers · 🇵🇭 #57Top 20%🇵🇭#57 of 181
- #229Training1,082 freelancers · 🇵🇭 #82Top 21%🇵🇭#82 of 257
- #346Sales Call1,333 freelancers · 🇵🇭 #145Top 26%🇵🇭#145 of 476
- #1,378Social Media Content8,642 freelancers · 🇵🇭 #325Top 16%🇵🇭#325 of 1,474
- #3,299Technical Support11,267 freelancers · 🇵🇭 #1,949Top 29%🇵🇭#1,949 of 6,366
- #3,349Online Chat Support11,527 freelancers · 🇵🇭 #2,124Top 29%🇵🇭#2,124 of 6,896
- #6,645Administrative Support27,851 freelancers · 🇵🇭 #3,499Top 24%🇵🇭#3,499 of 12,707
- #6,714Virtual Assistance29,113 freelancers · 🇵🇭 #2,753Top 23%🇵🇭#2,753 of 9,892