Jose O.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

JOSE OLIVERO Customer Service Representative Apple Valley, CA 92308 | oliverojose106 at gmail | 909-714-1623 PROFESSIONAL SUMMARY Customer service representative with over 11 years of experience excelling in bilingual communication, compliance analysis, and problem-solving. Demonstrates expertise in enhancing customer satisfaction through tailored solutions and efficient administrative processes while fostering collaborative team environments. Proven track record in improving retention and operational efficiency by addressing customer pain points and implementing effective sales strategies. EMPLOYMENT HISTORY Customer Service & Sales Representative Mountain Laurel Handrails | Remote | Feb 2025 - Present • Conduct outbound follow-up calls to Facebook Ads and website-generated leads, qualifying prospects by interest, timeline, and project scope. • Manage the full sales cycle from initial contact through close using consultative selling techniques. • Develop sales strategies for affluent homeowners and industry professionals specifying railing products. Schedule and coordinate appointments with company ownership to maximize conversion rates. Draft SEO-informed website copy to improve engagement and on-site conversion. Utilize Facebook Leads Center to manage and respond to inquiries in real time. • Operate autonomously, setting performance goals to maximize ROl and close rates. Bilingual Virtual Assistant Holistic Kids Foundation | Los Angeles, CA I Feb 2025 - Present • Provide bilingual administrative and client support with accuracy and clarity. • Streamline administrative processes to improve efficiency and client satisfaction. Collaborate with team members to foster a positive and productive work environment. • Maintain high attention to detail while consistently meeting deadlines. Customer Service & Sales Representative Apollo Home Power I Remote | Dec 2023 - Jan 2025 Resolved customer issues, improving retention and customer satisfaction. Provided tailored solutions to increase sales performance. Maintained accurate records and followed up on inquiries to ensure operational efficiency. Customer Service Risk & Compliance Analyst Xoriant (Toyota Financial Services) | Remote | Nov 2022 - Nov 2023 • Analyzed compliance issues to improve service quality and stakeholder collaboration. • Reviewed customer interactions to identify trends and compliance risks. • Communicated compliance best practices to support departmental improvements. SKILLS Customer Service, Sales Strategy, Bilingual Communication, CRM Management, Data Entry, Compliance Analysis, Customer Retention, Conflict Resolution, Process Improvement, Administrative Support, Team Collaboration, Problem Solving, Performance Metrics EDUCATION Associate Degree | Victor Valley College | Victorville, CA 1 Jan 2025 - Jan 2027 LANGUAGES Spanish Loom: www.loom .com/share/05337b27a8b34744ac7fcb22c8aa2b44