Yulia A.

CRM & Lead Automation Specialist

Are leads getting lost between Instagram, your website, inbox and CRM? I help small and growing businesses build practical CRM and workflow automations that capture leads, organise customer data and trigger the right follow-up—without creating a complicated system your team cannot manage. I can help you: • Set up and organise HubSpot CRM properties, lists, pipelines and lifecycle stages • Connect ManyChat, Instagram, forms and websites to HubSpot • Build n8n and Make workflows for lead capture, routing and follow-up • Create automated customer journeys, nurture sequences and internal notifications • Prevent duplicate contacts and improve CRM data quality • Integrate OpenAI into suitable lead qualification, customer support and workflow processes • Audit existing automations and identify broken steps, missing data and lost opportunities • Test workflows and provide clear documentation and handover guidance My core tools include HubSpot, n8n, Make, ManyChat, OpenAI, Klaviyo, webhooks and API-based integrations. What makes my approach different is that I understand both the customer journey and the technical workflow behind it. I do not automate a process simply because it can be automated. I first identify where leads, time or customer opportunities are being lost, and then build the simplest reliable solution. I am Top Rated on Upwork with 100% Job Success, more than $20K earned and over 1,700 hours completed. My background includes business operations, CRM organisation, marketing automation and end-to-end customer journey development. Message me with your current process, the platforms you use and the outcome you want. I can help you identify the most valuable place to begin.