Yulia A.

Most business owners do not need another tool. They need someone reliable to hold the inbox, the calendar, the CRM and the follow-up, so that nothing quietly goes missing while they are doing the work only they can do. That is what I do. I am an executive and operations assistant with more than 1,700 hours delivered on Upwork, a 100% Job Success score, and three client relationships still running after more than a year. How I can help: • Inbox, calendar and coordination. Triaging email, protecting your calendar, scheduling across time zones, drafting routine replies, and making sure only the decisions that need you reach you. • CRM and client follow-up. Keeping records accurate in HubSpot or your existing CRM, moving enquiries through the pipeline, and chasing the follow-ups that otherwise sit for weeks. • Marketing and content operations. Scheduling social content, building and sending email campaigns in Mailchimp or Klaviyo, preparing graphics in Canva, and maintaining your Shopify, Squarespace or WordPress pages. • Administration that holds up. Invoicing and payment follow-up, supplier and client correspondence, research, reporting, and written procedures so the work does not live only in your head. Recent clients have trusted me with a finance and mortgage business for more than 800 hours, an eco-accommodation business across both administration and social media for more than 450 hours, and an ongoing administrative role where the client wrote that they intend to keep working with me. Where a task repeats every week, I can also automate it using HubSpot workflows, Make or n8n. I do not automate for the sake of it. I run the process first, find where time and enquiries are being lost, then build the simplest thing that fixes it. Before I joined Upwork I spent six years as an executive and personal assistant supporting senior management at a large entertainment group and a district health board. Tell me what is currently taking up your week, and I will tell you honestly what I can take off your hands.