Dhevie Grace L.

I’m a results-driven Client Service and Administrative Professional with 8+ years of experience in customer support, account management, client success, and business operations. My experience includes working as a **Client Service Associate, Subject Matter Expert (SME), and Account Manager**, where I handled client relationships, onboarding, account concerns, troubleshooting, process improvement, and team support. I have managed 200+ client accounts and developed strong skills in communication, organization, problem-solving, and customer retention. I currently work remotely as a **Legal Specialist for a Los Angeles-based law firm**, supporting legal operations, client communication, documentation, research, and administrative tasks. Working with a U.S. law firm has strengthened my ability to handle confidential information, follow detailed processes, meet deadlines, and communicate professionally with international clients and teams. I’m highly organized, detail-oriented, adaptable, and comfortable working independently in a remote environment. I’m also experienced with digital tools, CRM systems, and fast-paced workflows. **I can help with:** • Client & Customer Support • Account Management • Customer Success • Administrative & Virtual Assistance • Legal Administrative Support • Client Communication & Follow-ups • Data Entry & Documentation • CRM Management • Research & Reporting • Process & Workflow Support • Team Support & Coordination I don’t just complete tasks—I take ownership, communicate proactively, and look for ways to make processes more efficient. **Let’s work together to keep your clients happy, your operations organized, and your business moving forward.**