Kat D.

Dental Operations Specialist | Virtual Assistant | Shopify CSR

Helping businesses streamline operations, deliver exceptional customer experiences, and keep day-to-day workflows running efficiently. With 6 years of customer support experience and 3+ years supporting U.S. dental practices, dental laboratories, and Shopify-based businesses, I’ve developed a strong background in operations, customer support, patient coordination, and administrative management. I enjoy solving problems, improving workflows, and becoming a dependable extension of the teams I support. 🦷 Dental Operations - Patient scheduling, treatment coordination & follow-ups - Insurance verification & eligibility - Recall/reactivation campaigns - Patient communication & front-office support Tools: Open Dental, Dentrix, Eaglesoft, Practice-Web, RingCentral, Vonage, 8x8, Dental Intel, Practice by Numbers 🦷 Dental Laboratory Support - Case intake, prescription & digital impression review - Case tracking and workflow coordination - Remake/adjustment coordination - Dental office–laboratory communication Tools: 3Shape, exocad, Google Workspace, Microsoft Office, Google Sheets, Sirona, Medit, Magic Touch 🛍️ Shopify Customer Support & Operations - Email/chat support, order management & fulfillment - Returns, refunds, exchanges & customer accounts - Product inquiries, issue resolution & follow-ups Tools: Shopify, GoHighLevel, CRM platforms, Google Sheets, Airtable 📈 Administrative & Operations Support - CRM, database & documentation management - Reporting, data entry & workflow coordination - Process improvement, staff coordination & scheduling - Recruitment, onboarding & training - Client acquisition, lead generation & relationship management Tools: Google Workspace, Microsoft Office, Google Sheets, Notion, Airtable, Softr, CRM platforms 💬 Customer Support & Communication - Phone, email, chat & SMS support - Inbound/outbound calls, lead follow-ups & reactivation - Customer issue resolution and appointment management - Professional communication with U.S.-based clients 🎨 Social Media & Creative Support - Social media content & graphic design - Short-form videos/Reels and basic video editing - Captions, promotional materials & marketing content - Company portfolios and presentations Tools: Canva, Figma, CapCut, Google Workspace, Microsoft Office, Shopify & social media platforms I take pride in being organized, detail-oriented, proactive, and adaptable. Whether I’m supporting a busy dental practice, coordinating laboratory cases, managing Shopify customers, or handling daily administrative tasks, I focus on accuracy, clear communication, and reliable execution. If you’re looking for someone who can adapt quickly, take ownership of daily operations, and provide excellent support to your team and customers, I’d be happy to help.